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Help Market Share Growth Rate No. 1, 70% Reduction in Inquiries, 99% Helpfeel Retention Rate. Source: Fuji Chimera Research Institute, 2025 Comprehensive Survey of the AI Market.

Join 625 companies using Helpfeel for reliable self-service

Functional architecture of the AI Knowledge Data Platform: a Corporate Knowledge core wrapped by AI Models (LLM) and the FAQ, Inquiry Form, VoC & VoE Analysis, Inquiry Management, Knowledge Creation, and AI Chatbot interfaces serving customers and employees.

Answers where people need them

Key Features

Easy-to-use help center

AI Agent Chat

AI Contact form

VoC Analytics

Built around your customers

See Helpfeel answer your customers' real questions.

Bring your help center. In 15 minutes we'll show how Helpfeel serves answers your current setup misses.

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“Having professional eyes involved means you can expect returns commensurate with the investment”

Nagasaki, Leader, VOC Improvement Promotion Group, LIXIL Corporation

Here's what before and after looks like

LUSH's Ecommerce Contacts Decreased 10% in Four Months; Wrapping Paper Sales Increased 120%

LUSH: wrapping paper sales up 120%, ecommerce contacts down 10% in 4 months

LUSH Japan, Inc.

CX transformation: Self-service and sales via website achieving a 96% drop in call volume

Odakyu: 96% fewer calls after moving service and sales to self-service

Odakyu Travel / Odakyu Electric Railway, Inc.

Efficient self-service at LIXIL: Leveraging VOC Data for Continuous Help Improvement

LIXIL: FAQ updates that took 2 months now ship in 1 week

LIXIL, Inc.

How Helpfeel delivers reliable AI performance

Recognized in Japan's largest SaaS reviews. Secured to global standards.

Badges for awards Helpfeel has received (Good Design, ITreview, BOXIL, and others).

*1 Leader in the FAQ System Category at the ITreview Grid Award 2025 Winter
*2 Awarded in the FAQ System Category at the BOXIL SaaS AWARD Autumn 2023, hosted by SmartCamp Co., Ltd.
*3 BOXIL Request Volume Ranking: 2025 Second Half FAQ Systems Overall 1st Place

Countries Helpfeel serves: 242 (includes Gyazo and Cosense). Helpfeel's business customers: 550.

Maintaining trust with global-standard security

ISO/IEC 27001:2022 certified for ISMS (Information Security Management Systems). We have systems, processes, and verification in place to protect customer data at the highest levels.

Talk to a self-service expert

Not sure where to start? Our team has tuned self-service for 625+ companies. Bring us your hardest support problem and we'll talk it through.

See it on your own content

Load your help center and we'll show you Helpfeel answering your customers' real questions in 15 minutes.