Approved once. Right everywhere.
Search, chat, and contact forms all answer from one human-verified knowledge layer, so an answer approved once stays correct on every channel. Built and run for you by our experts.
625+ companies run on Helpfeel. 99% renew.Most AI support tools are one layer. Helpfeel is two.
Point a language model at whatever content exists and it will answer confidently whether it is right or not. That is the design flaw behind most AI support failures, and it cannot be tuned away. Helpfeel takes the harder path: build the knowledge layer first, then the agents that run on it.
Read from the verified layer and nothing else. Zero improvised answers.
Layer 1 is built first.Your help articles, internal docs, PDF files, call logs, and spreadsheets become structured, AI-ready knowledge. Helpfeel's AI drafts the structure and our experts refine it. Nothing enters the layer until a person has approved it.
Then the agents run on it. Every agent reads from the verified layer and nothing else, which means zero improvised answers and no invented policies. It is why Helpfeel runs in banking, insurance, and healthcare, where a wrong answer costs more than no answer.
At Hokuriku Bank, call-center abandonment dropped from 15% to 2.5% after customers could finally find answers themselves.
“The search surfaced the right article in real time as I typed. It was a revelation.”Kurabayashi, Senior Staff, Corporate Planning Division, Hokuriku Bank
Matching Verified knowledge with AI Support Experiences
Helpfeel Agent
Resolves customer requests across every channel.
AI chat, search, and contact forms that all answer from your verified knowledge base, reading intent rather than keywords. When a question genuinely needs a person, the Agent hands off cleanly with full conversation context.
At MUJI: inquiries down 70% at peak, while self-service users grew 150% year over year.
Knowledge & Analytics
Self-improving knowledge means reliable data for your AI and your team.
Helpfeel watches every search and contact, drafts the missing or outdated answers for human review, and rolls rising topics into voice-of-customer reports. Knowledge management becomes a flow your team supervises, not a backlog.
At Rakuten Bank: article reach rose 10%+ and the no-hit rate fell to about 3%, with monthly data reviews catching demand spikes and closing content gaps before inquiries piled up.
Conversion Answers
Self-service for every stage of the buying journey.
Every answer you publish is a page search engines can rank and a shopper can act on. Put it next to the decision, a help link at checkout or a spec on the product page, and the same coverage that cuts contacts compounds into organic traffic and revenue.
At LUSH: the ecommerce contact rate fell from 24% to 19% over four months even as orders grew, and gift-wrapping orders rose 120% year over year once the answer was linked from checkout.
Document Intelligence
AI that cites your documents down to the section, table, and diagram.
Most AI flattens a PDF into plain text, losing the tables, diagrams, and spec sheets your customers ask about. Helpfeel reads documents natively, figures included, and cites the exact page and position with every answer, verifiable in one click.
Already proven on complex documents: Fujimak made 370 pages of equipment manuals searchable and cut its internal handling workload by about 80%. siroca migrated 500 to 600 pages of appliance content in a single month.
Every role on the support org chart gets something back.
The same verified knowledge core shows up differently for the person on the phone, the person running the team, and the person answering to the board. This is what a CX engine means: support that improves the business and makes the whole team's work better at the same time.
Their best hours go to password resets, order lookups, and the same question a hundred times over, while institutional knowledge walks out with every departure.
Helpfeel absorbs the routine long tail, so the same hours go to conversations that need a human. The role moves up, from ticket-taker to problem-solver.
At Kirin, human-handled inquiries fell about 90% after routine questions moved to self-service.
They are asked to launch and maintain self-service with no spare bandwidth, often after a previous tool was bought and quietly failed.
Helpfeel is done for you: our experts build the knowledge base, deploy the search, and hand over a monthly report of what improved and what is next. No new system to babysit.
Fujimak's team credits Customer Success directly: the system stayed live and useful instead of becoming shelfware.
They own ticket quality and team efficiency while headcount stays flat and volume climbs, with no dedicated knowledge-base owner.
Helpfeel delivers up to 70% fewer tickets and a 98% self-service answer rate without a new hire, and the analytics turn raw interactions into trends they can route to product and leadership.
The next knowledge-base hire becomes the one you do not need to make.
They face board pressure to show AI results, fear spending the budget and getting nothing, and cannot easily prove support's value beyond cost-per-ticket.
Helpfeel reframes support as a growth function: it surfaces the leads and upsells support quietly assists, and backs every claim with named results in your industry.
625+ companies, 99% renewal, run on this.
Taking your CX to the next level is closer than you think.
Helpfeel is one platform across four levels of maturity. We start where you are, show results at that level, and the same system carries you to the next one. No rebuild, no difficult migration, no slowly going out of date knowledge.
Level 1: The knowledge exists, but only your team can find it.
Your answers live in macros, internal docs, shared drives, and your ticketing tool. Customers cannot reach them, so every question becomes a contact. Helpfeel starts here by unifying that knowledge into one verified base, with our experts doing the structuring.
Level 2: Customers genuinely self-serve.
Helpfeel Agent puts that verified knowledge to work across chat, search, and contact forms, resolving a meaningful share of questions the moment they are asked. Top deployments reach a 98% self-service answer rate, and customers see up to 70% fewer tickets.
Level 3: Your team self-serves too, and AI assists on what is left.
The same verified knowledge that answers customers now answers your team: employees and new hires find vetted answers in seconds instead of interrupting an expert. For the contacts that still reach a person, agent assist drafts a reply grounded in that knowledge, attaches the customer context, and routes it to the right owner, so your team reviews and sends rather than starting from scratch.
Level 4: AI handles the routine end to end. Your team handles what needs a human.
Routine requests resolve themselves, including actions like returns and account changes executed through your CRM, with humans approving the exceptions. Your team moves up to judgment calls, escalations, and the relationships that move retention. Knowledge & Analytics runs underneath every level.
You do not need to be ready for Level 4 to start. Most of our 625+ customers began at Level 1 or 2, and the platform met them there.
Keep your help desk. Add the intelligence it is missing.
Helpfeel layers on top of the tools you already run. No migration, no rip-and-replace. It resolves questions before they become tickets, and when a conversation needs a human, it lands in your existing queue with everything your agent needs to know.
Self-service and the knowledge layer: search, AI answers, guided contact forms.
Cases, routing, SLAs, and agent workflows in Zendesk, Salesforce, Freshdesk, or Intercom.
Live in weeks, with one JavaScript tag.
The customer-facing experience deploys with a single tag on your site. Behind it, our team handles the build: structuring your knowledge, tuning search to your customers' actual language, and testing against real query patterns before launch. Typical deployment runs in weeks, not quarters.
A clean boundary with Zendesk, Salesforce, Freshdesk, and more.
Helpfeel owns self-service and the knowledge layer: search, AI answers, guided contact forms. Your help desk keeps cases, routing, SLAs, and agent workflows. Nothing about how your team works today has to change.
Escalation that carries the whole story.
When a customer does need a human, the handoff includes full context: what they searched, what they read, and what they wrote. Your agent starts from the middle of the conversation, and the customer never repeats themselves.
The work your team puts in should compound.
You have put real effort into self-service before. Articles written, a portal launched, a bot configured. Then everyone got pulled back to the queue and the results faded. The effort was never the problem. The missing piece was a system that holds onto it.
Helpfeel is built on The Loop, our model for compounding support improvement. Five steps, running continuously.
The Loop is the system behind our 99% renewal rate.
625+ companies run on Helpfeel. Here is the short version.
We run it with you
Every Helpfeel plan includes a dedicated expert team. No internal AI hires, no new admin role to staff. Launch in weeks, improve every month after.
Our team
- Builds, structures, and tunes your knowledge base
- Surfaces content gaps and drafts the fixes
- Reports on what improved and what is next
Your team
- Approves new and updated content
- Handles the conversations that need a human
- Acts on the customer insights Helpfeel surfaces
See what Helpfeel could resolve for your team.
Book a working demo with our team, or run your own numbers in two minutes.
625+ companies. 99% renewal. Experts included.