Four products. One verified knowledge core.
Helpfeel is an AI agent, a self-improving knowledge engine, AI ticket handling, and document AI, built as one system and run by our experts. Every product answers from the same human-verified knowledge, so what gets approved once is correct everywhere. Support stops being a cost center and starts working like a CX engine.
625+ companies run on Helpfeel. 99% renew.Most AI support tools are one layer. Helpfeel is two.
Point a language model at whatever content exists and it will answer confidently whether it is right or not. That is the design flaw behind most AI support failures, and it cannot be tuned away. Helpfeel takes the harder path: build the knowledge layer first, then the agents that run on it.
Read from the verified layer and nothing else. Zero improvised answers.
Layer 1 is built first.Your help articles, internal docs, call logs, and spreadsheets become structured, AI-ready knowledge. Helpfeel's AI drafts the structure and our experts refine it. Nothing enters the layer until a person has approved it.
Then the agents run on it. Every agent reads from the verified layer and nothing else, which means zero improvised answers and no invented policies. It is why Helpfeel runs in banking, insurance, and healthcare, where a wrong answer costs more than no answer.
At Hokuriku Bank, call-center abandonment dropped from 15% to 2.5% after customers could finally find answers themselves.
“The search surfaced the right article in real time as I typed. It was a revelation.”Kurabayashi, Senior Staff, Corporate Planning Division, Hokuriku Bank
One platform, four products. Each one makes the others stronger.
Helpfeel Agent
Available nowResolves customer requests across every channel.
AI-powered chat, search, and contact forms, all answering from your verified knowledge base. The search understands intent, not just keywords: full sentences, vague phrasing, and terms your help pages never used, with up to 50x more query coverage per article. The contact form works for you too: as customers type, it surfaces the answer in real time, so most never need to send it. When a question genuinely needs a person, the Agent hands off cleanly with full conversation context, into the ticketing system you already run.
At MUJI: inquiries down 70% at peak, while self-service users grew 150% year over year.
At Alpen: form inquiries down 61%, support costs down about 10%.
“Its high-precision search handles every variation in phrasing, so customers find what they need and shop with confidence.”Okumura, EC Business Division, Alpen
Roadmap: voice agents for phone support, live call assist with transcription, email as a native channel, deeper in-product assistance.
AI Knowledge Management & Analytics
Available nowThe self-improving layer. Every interaction makes your knowledge better.
This is the part most AI vendors leave to you. Helpfeel watches every search, click, and contact message, then turns that signal into work that is already done: it identifies the questions customers struggle to answer, drafts the missing or outdated content on its own, and queues each draft for a one-click human review. Rising topics roll up into voice-of-customer reports your Product and Marketing teams can act on. A person approves, the AI answers, the cycle repeats. Knowledge management stops being a quarterly backlog and becomes a flow your team supervises rather than performs.
At SOMPO Himawari Life: a data-driven monthly review replaced once-a-year guesswork, and the summer phone spike shrank to one-eighth of the prior year's. Satisfaction with the support structure: 100%.
Roadmap: key topic extraction across channels, call log analysis, new knowledge generated automatically from call recordings, ready for human review.
AI Ticket Management
Coming soonEmail and chat tickets, handled at AI speed.
For the requests that do reach your team, Helpfeel does the prep work before an agent ever opens the ticket: it drafts a response grounded in your verified knowledge, pulls the relevant customer context alongside it, and routes the ticket to the right person automatically. Your team reviews, edits if needed, and sends. First responses drop from hours to minutes without changing who is accountable for them. And every resolved ticket feeds back into the knowledge base, so the same question costs less to answer next time.
Why it works on day one: ticket drafting reads from the same verified knowledge core that already gives Helpfeel customers up to a 98% self-service answer rate. The hard part, trustworthy knowledge, is already built.
Roadmap: action execution through your CRM and ERP, so routine requests like returns and account changes can be completed end to end, with your team approving the exceptions.
Document Intelligence
Coming soonAI that actually reads your documents. Diagrams, tables, and all.
Most AI ingests a PDF by flattening it into plain text, which destroys exactly the parts your customers ask about: compatibility tables, wiring diagrams, rate schedules, spec sheets. Helpfeel's document intelligence reads documents natively, structure and figures included, and cites the exact page and position in the original with every answer. Anyone can verify the source in one click. Built for product manuals, technical specifications, and regulatory documents in industries like manufacturing and financial services, where close enough is not an answer.
Already proven on complex documents: Fujimak made 370 pages of equipment manuals searchable and cut its internal handling workload by about 80%. siroca migrated 500 to 600 pages of appliance content in a single month.
“Without the Customer Success support, this would have ended up like our previous failed systems. Instead it works.”Yamada, Service Promotion Department, Fujimak
Every role on the support org chart gets something back.
The same verified knowledge core shows up differently for the person on the phone, the person running the team, and the person answering to the board. This is what a CX engine means: support that improves the business and makes the whole team's work better at the same time.
Their best hours go to password resets, order lookups, and the same question a hundred times over, while institutional knowledge walks out with every departure.
Helpfeel absorbs the routine long tail, so the same hours go to conversations that need a human. The role moves up, from ticket-taker to problem-solver.
At Kirin, human-handled inquiries fell about 90% after routine questions moved to self-service.
They are asked to launch and maintain self-service with no spare bandwidth, often after a previous tool was bought and quietly failed.
Helpfeel is done for you: our experts build the knowledge base, deploy the search, and hand over a monthly report of what improved and what is next. No new system to babysit.
Fujimak's team credits Customer Success directly: the system stayed live and useful instead of becoming shelfware.
They own ticket quality and team efficiency while headcount stays flat and volume climbs, with no dedicated knowledge-base owner.
Helpfeel delivers up to 70% fewer tickets and a 98% self-service answer rate without a new hire, and the analytics turn raw interactions into trends they can route to product and leadership.
The next knowledge-base hire becomes the one you do not need to make.
They face board pressure to show AI results, fear spending the budget and getting nothing, and cannot easily prove support's value beyond cost-per-ticket.
Helpfeel reframes support as a growth function: it surfaces the leads and upsells support quietly assists, and backs every claim with named results in your industry.
625+ companies, 99% renewal, run on this.
Wherever you are today, the next stage is one step away.
Helpfeel is one platform across four stages of maturity. You start where you are, see results at that stage, and the same system carries you to the next one. No rebuild, no migration, no starting over.
Stage 1: The knowledge exists, but only your team can find it.
Your answers live in macros, internal docs, shared drives, and your ticketing tool. Customers cannot reach them, so every question becomes a contact. Helpfeel starts here by unifying that knowledge into one verified base, with our experts doing the structuring.
Stage 2: Customers genuinely self-serve.
Helpfeel Agent puts that verified knowledge to work across chat, search, and contact forms, resolving a meaningful share of questions the moment they are asked. Top deployments reach a 98% self-service answer rate, and customers see up to 70% fewer tickets.
Stage 3: AI assists your team on everything that still comes in.
The contacts that remain are the harder ones, and your agents stop handling them from scratch. AI Ticket Management drafts the response, attaches the customer context, and routes it to the right person. Your team reviews and sends, faster and more consistently.
Stage 4: AI handles the routine end to end. Your team handles what needs a human.
Routine requests resolve themselves, including actions like returns and account changes executed through your CRM, with humans approving the exceptions. Your team moves up to judgment calls, escalations, and the relationships that move retention. Knowledge Management & Analytics runs underneath every stage.
You do not need to be ready for Stage 4 to start. Most of our 625+ customers began at Stage 1 or 2, and the platform met them there.
Keep your ticketing system. Add the intelligence it is missing.
Helpfeel layers on top of the tools you already run. No migration, no rip-and-replace. It resolves questions before they become tickets, and when a conversation needs a human, it lands in your existing queue with everything your agent needs to know.
Self-service and the knowledge layer: search, AI answers, guided contact forms.
Cases, routing, SLAs, and agent workflows in Zendesk, Salesforce, Freshdesk, or Intercom.
Live in weeks, with one JavaScript tag.
The customer-facing experience deploys with a single tag on your site. Behind it, our team handles the build: structuring your knowledge, tuning search to your customers' actual language, and testing against real query patterns before launch. Typical deployment runs in weeks, not quarters.
A clean boundary with Zendesk, Salesforce, Freshdesk, and more.
Helpfeel owns self-service and the knowledge layer: search, AI answers, guided contact forms. Your ticketing system keeps cases, routing, SLAs, and agent workflows. Nothing about how your team works today has to change.
Escalation that carries the whole story.
When a customer does need a human, the handoff includes full context: what they searched, what they read, and what they wrote. Your agent starts from the middle of the conversation, and the customer never repeats themselves.
The work your team puts in should compound.
You have put real effort into self-service before. Articles written, a portal launched, a bot configured. Then everyone got pulled back to the queue and the results faded. The effort was never the problem. The missing piece was a system that holds onto it.
Helpfeel is built on The Loop, our model for compounding support improvement. Five steps, running continuously.
The Loop is the system behind our 99% renewal rate.
625+ companies run on Helpfeel. Here is the short version.
We run it with you
Every Helpfeel plan includes a dedicated expert team. No internal AI hires, no new admin role to staff. Launch in weeks, improve every month after.
Our team
- Builds, structures, and tunes your knowledge base
- Surfaces content gaps and drafts the fixes
- Reports on what improved and what is next
Your team
- Approves new and updated content
- Handles the conversations that need a human
- Acts on the customer insights Helpfeel surfaces
See what Helpfeel could resolve for your team.
Book a working demo with our team, or run your own numbers in two minutes.
625+ companies. 99% renewal. Experts included.