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Case Studies
Read interviews and see Helpfeel’s real-world results.
0.47-Point Drop in Inquiry Rate: How SpaceMarket Built a FAQ Users Actually Use
SpaceMarket Inc.
1.2x Member Growth, Fewer Inquiries: How Mogumo Tripled Priority Subscriptions
Oxxx Co., Ltd. (Mogumo)
1.4x Growth in One Year: Building an Internal FAQ to Scale 100+ Stores Without Adding Headquarters Staff
KOMEHYO Co., Ltd.
1,800 Articles Serving 150 Branches: How Hokuriku Bank Built an AI Internal Helpdesk to Break Knowledge Silos
Hokuriku Bank, Ltd.
10,000 Inquiry Records Over 20 Years Transformed into Working Knowledge: KEM Removes the Burden from Veteran Engineers
Kyoto Electronics Manufacturing Co., Ltd.
10% Call Answer Rate Increase at Hokuyo Bank: Service Expansion Without Adding Headcount
Hokuyo Bank, Ltd.
10% Fewer Inquiries in Four Months: How LUSH Japan Scaled Self-Service and Increased Gift Sales 20%
LUSH Japan LLC
10% Higher Article Reach at 16 Million Accounts: Rakuten Bank's Online-First Support Strategy
Rakuten Bank, Ltd.
10x Growth in Product Page Traffic: How 2nd Street Connected Customer Support to Sales
GEO Holdings Co., Ltd. (2nd Street)
150 Branches, One Knowledge Base: How Hokuriku Bank Built an AI-Powered Internal Helpdesk to Break the Inquiry Cycle
Hokuriku Bank, Ltd.
20,000 FAQ Sessions Per Month: Major Airline Avoids Inquiry Surge During Company-Wide Migration
Major Airline Group
20% Fewer Inquiries Despite Growth: How a 200,000-Policy Insurer Scaled Support Without Adding Seats
Pet & Family Non-Life Insurance Co., Ltd.
20% More Customers Finding Answers: How a Regional Bank Put AI Search at the Center of Digital Service
Iyo Bank, Ltd.
25% Faster Call Handling, 1.8x More Outbound Calls: How AI Search Transformed an Insurance Call Center
SBI Ikiiki Small Amount Short-Term Insurance Co., Ltd.
25% Fewer Inquiries in One Month: How Persol Business Process Design Scaled Internal Support for 4,600 Employees
Persol Business Process Design Co., Ltd.
25% Fewer Inquiries in One Month: Persol Business Process Design Scales Internal Support for 4,600 Employees
Persol Business Process Design Co., Ltd.
30% Fewer Inquiries at Peak: How Lawson Ticket Scaled Support for 500,000 Customers a Year
Lawson Entertainment Inc.
30% Fewer Inquiries During Peak Season: How SBI Ikiiki Insurance Doubled FAQ Use and Scaled Support Without Adding Headcount
SBI Ikiiki Small Amount Short-Term Insurance Co., Ltd.
30% Fewer Inquiries: How LUSH Japan Built Internal Knowledge for 1,000 Staff
LUSH Japan LLC
30% Fewer Web Inquiries: How Noritz Earned Top Support Ratings Two Years Running
Noritz Corporation
37% Bounce Rate, 7% Fewer Calls: How LIXIL Turned FAQ Data Into a Growth Engine
LIXIL Corporation
40% Fewer Inquiries Despite Rising Orders: SOLIA Frees Time for Customer-Focused Work
SOLIA Co., Ltd.
40% Fewer Inquiries in One Month: How FiNC Technologies Scaled Health App Support
FiNC Technologies
40% Fewer Self-Resolvable Inquiries: How KOMEHYO Freed Support Teams to Focus on High-Value Customer Conversations
KOMEHYO Co., Ltd.
42% Drop in Unnecessary Inquiries Despite 80% User Growth at MarmGarden Resort
Mom's Inc. (MarmGarden Resort Hayama)
50% Better Search Results in One Week: How Raksul Scaled Customer Support Through Peak Season
Raksul Inc.
50% Search Adoption and 37% Lower Bounce Rates: How NICE TV Cut Support Load While Scaling Fiber Migration
Shinkawa Information Center Co., Ltd. (NICE TV)
60% Fewer Inquiries in One Month: How Karaoke Pasela Centralized National Support with Helpfeel
Newton Inc.
7,000 Daily Inquiries Resolved: How Nagoya Scaled COVID-19 Vaccine Support Without Adding Headcount
City of Nagoya
70% Fewer Inquiries During Peak Season: How MUJI Scaled CX While Growing Sales
MUJI (Ryohin Keikaku Co., Ltd.)
70% Fewer Inquiries: How NTT Data MSE Doubled Employee Adoption and Cut Helpdesk Workload with AI
NTT Data MSE Corporation
70+ Monthly Inquiries Prevented: How DAC's Internal Helpdesk Scaled Without Adding Headcount
Digital Advertising Consortium Co., Ltd.
70% Self-Resolution: How Ashikaga Bank Transformed Web Support with AI FAQ
Ashikaga Bank, Ltd.
700+ Pages Created: How Persol Tempstaff Built a Living BPO Knowledge Base with Helpfeel
Persol Tempstaff Co., Ltd.
8,500 Hours Saved: How Life Card Built Smartphone-First Support for Gen Z
Life Card Co., Ltd.
80% Fewer Inquiries: How Kokusai Kogyo Scaled Solar Support Without Adding Headcount
Kokusai Kogyo Co., Ltd.
80% Less Inquiry Workload: How Fujimak Unified 218 Engineers Across 70 Locations with AI Search
Fujimak Corporation
80% of Users Found What They Needed: How Aiful Turned FAQ Reach into Customer Resolution
Aiful Corporation
84% Fewer Inquiries in 10 Months: How SOKUYAKU Cut Support Costs in Half
SOKUYAKU / Jay Frontier Co., Ltd.
85,000 New Users, Zero Increase in Inquiries: How Hokkaido Bank Scaled Digital Banking Without Scaling Support Calls
Hokkaido Bank, Ltd.
90% Fewer Human Inquiries: How Kirin Beer's Frontline Built an Internal Knowledge Hub with Helpfeel
Kirin Beer, Ltd.
90% Fewer Inquiries: How a Streetwear Brand Shifted from Support Firefighting to Customer Success
B's International Co., Ltd.
90%+ Search Success Rate: How Aderans Turned FAQ Into a Psychological Safe Space
Aderans Co., Ltd.
96% Fewer Phone Inquiries: How Odakyu Travel Scaled Support During a Full Digital Transformation
Odakyu Electric Railway Co., Ltd.
Call Abandonment Cut to 1% While Serving 60,000 Staff: Bears' Internal Helpdesk Success
Bears Co., Ltd.
Call Center Abandonment Rate Cut from 15% to 2.5%: How Hokuriku Bank Built a Self-Service FAQ That Works Like Digital Customer Service
Hokuriku Bank, Ltd.
Internal FAQ Usage Grew 5.2x in One Year: How PALTAC Reduced Inquiry Load with Self-Service
PALTAC Co., Ltd.
Peak Season Phone Surge Cut to One-Eighth: Sompo Himawari Life Insurance Makes FAQ the Core of Non-Voice Support
SOMPO Himawari Life Insurance Co., Ltd.
Phone Inquiries Drop as Online Accounts Grow: How Kirayaka Bank Scaled Digital Banking Without Scaling Support Staff
Kirayaka Bank, Ltd.
Several Times the Normal User Volume, No Added Headcount: How Pococha's FAQ Survived the COVID-19 Surge
Pococha / DeNA Co., Ltd.
Turnover Improved 2.7%, 60 Hours of Overtime Eliminated: How Nagai Hospital Transformed Operations with AI
Nagai Hospital
70% Fewer Inquiries at Peak Season: The CX Strategy Behind MUJI's Growth
A 40% Lift in Self-Resolution: Using FAQ Data to Make the Product Better
A 47% Drop in Inquiries (and 2 FTE of Savings) at a Femtech Subscription
A 61% Drop in Inquiries: Alpen's EC Growth Strategy
A 95% Drop in Campaign Inquiries: Standing Up Support at a Fast-Growing Marketplace
Efficient self-service at LIXIL: Leveraging VOC Data for Continuous Help Improvement
Cancellation Inquiries Down 80%: Hamee's Search-Log-Driven EC Support Model
Cutting Pandemic-Surge EC Inquiries in Half
CX transformation: Self-service and sales via website achieving a 96% drop in call volume
From 15,000 Monthly Inquiries to Under Half: Moving From "Processing" to Experience
From 2,000 Inquiries a Month to Under 200: How a Streetwear Retailer Cut Contacts by 90%
LUSH's Ecommerce Contacts Decreased 10% in Four Months; Wrapping Paper Sales Increased 120%
Scaling to 4.7M Users With No Added Support Headcount
