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Helpfeel

Case Studies

Read interviews and see Helpfeel’s real-world results.

mederi Co., Ltd.

A 47% Drop in Inquiries — and 2 FTE of Savings — at a Femtech Subscription

mederi Co., Ltd.
Alpen Co., Ltd.

A 61% Drop in Inquiries: Alpen's EC Growth Strategy

Alpen Co., Ltd.
LIXIL, Inc.

Efficient self-service at LIXIL: Leveraging VOC Data for Continuous Help Improvement

LIXIL, Inc.
Hamee Co., Ltd.

Cancellation Inquiries Down 80%: Hamee's Search-Log-Driven EC Support Model

Hamee Co., Ltd.
Belluna Co., Ltd.

Cutting Pandemic-Surge EC Inquiries in Half

Belluna Co., Ltd.
Odakyu Travel / Odakyu Electric Railway, Inc.

CX transformation: Self-service and sales via website achieving a 96% drop in call volume

Odakyu Travel / Odakyu Electric Railway, Inc.
B's International Co., Ltd.

From 2,000 Inquiries a Month to Under 200: How a Streetwear Retailer Cut Contacts by 90%

B's International Co., Ltd.
LUSH Japan, Inc.

LUSH's Ecommerce Contacts Decreased 10% in Four Months; Wrapping Paper Sales Increased 120%

LUSH Japan, Inc.
akippa Inc.

Scaling to 4.7M Users With No Added Support Headcount

akippa Inc.