The AI support agent that gets it right.
Helpfeel resolves customer requests with answers grounded in human-verified knowledge, tuned by our experts. 625+ companies run on Helpfeel. 99% renew.
You've seen AI bots fail. Here's why this one doesn't.
Most AI support tools are switched on out of the box and left to guess. They read whatever content exists, hallucinate when it's thin, and frustrate the customers who trusted them once. Helpfeel is built the opposite way: prepared before it ever answers.
Search that understands intent, not keywords
Helpfeel's patented Intent Prediction Search matches what customers mean, not just what they type. Combined with the latest generative AI, it handles full sentences, vague phrasing, and terminology your help pages never used, covering 50x more unique queries per article than keyword search.
Every answer is human-verified
Helpfeel's AI only answers from knowledge that has been reviewed and approved by people. No improvised answers, no hallucinated policies. That is why Helpfeel runs in banking, insurance, and healthcare, where a wrong answer is worse than no answer.
Experts keep it improving
Software alone goes stale. A dedicated Helpfeel team structures your knowledge, tunes search, fills content gaps, and updates answers based on what your customers actually ask. It is part of the service, with no add-on fee and no team for you to staff.
Companies you know run their support on Helpfeel.
MUJI (Ryohin Keikaku)
RetailInquiries down 70% at peak, while self-service users grew 150% year over year.
Hokuriku Bank
BankingCall abandonment dropped from 15% to 2.5%. Customers get answers instead of hold music.
Kirin Beer
Internal helpdeskHuman-handled inquiries down 90% after moving internal questions to Helpfeel self-service.
Keep your ticketing system. Add the intelligence it's missing.
Helpfeel layers on top of the tools you already run, with no migration. It resolves questions before they become tickets and feeds insights back to your team. Your agents keep working where they work today.
Deploys in weeks, not quarters
One JavaScript tag on your site and the customer-facing experience is live. Our team handles the build, the content, and the tuning. No internal engineering project, no admin hires.
Plays well with Zendesk, Salesforce, Freshdesk, and more
Helpfeel handles the self-service and knowledge layer. Your ticketing system handles cases, routing, and agent workflows. Clean handoff between the two, including escalation paths from AI to human.
Your knowledge, wherever it lives
Help articles, internal docs, Confluence, Google Docs, scattered wikis. Helpfeel verifies knowledge from any source and unifies it into one accurate base your AI answers from.
One platform, four products. Each one makes the others stronger.
Helpfeel is a connected system: an AI agent that resolves requests, an intelligence layer that improves your knowledge automatically, fast AI ticket handling for the conversations that reach your team, and document AI that reads what other tools can't.
Helpfeel Agent
Resolves customer requests across every channel.
AI-powered chat, search, and contact forms that answer questions the moment they're asked. The contact form guides customers to instant answers as they type, and when a question needs a human, it hands off cleanly with full context.
Roadmap: voice and email channels, deeper in-product assistance.
Helpfeel Analytics
The self-improving layer. Every interaction makes your knowledge better.
Helpfeel watches every search, click, and contact message, surfaces what customers are struggling to find, and drafts the missing content on its own. Rising topics become VoC reports for Product and Marketing. Content gaps become ready-to-approve drafts. A person approves, the AI answers, the cycle repeats. Knowledge management stops being a backlog and becomes a flow.
Roadmap: key topic extraction, call log analysis.
Helpfeel Support
Coming soonEmail and chat tickets, boosted with AI assistance.
For the requests that do reach your team, Helpfeel drafts responses, pulls the relevant knowledge and customer context, and routes each ticket to the right person automatically. Your team reviews and sends. Response times drop from hours to minutes, and every resolved ticket feeds back into your knowledge base.
Document Intelligence
Coming soonAI that actually reads your documents. Diagrams, tables, and all.
Most AI flattens PDFs into text and loses the meaning in figures, compatibility tables, and technical diagrams. Helpfeel's document intelligence reads them natively and cites the exact page and position in the original, so every answer can be verified at the source. Built for manuals, specs, and regulatory documents in industries like manufacturing and finance.
The work your team puts in should compound.
You've put real effort into self-service. Articles written, a portal launched, a bot or search configured. Then everyone got pulled back to the queue, the content aged quietly, and the results faded. The missing piece is a system for action.
Helpfeel is built on The Loop, our model for compounding support improvement. AI agents resolve the routine work. Your team invests in the conversations that matter. Every interaction becomes data, data becomes verified knowledge, and knowledge drives action across the business. Then the cycle runs again, better each time.
AI resolves the routine work
Your team invests in what matters
Every interaction becomes data
Data becomes verified knowledge
Knowledge drives action, then repeats
You get the results. We do the heavy lifting.
Every Helpfeel plan includes a dedicated expert team. They build your knowledge base, structure your content, tune search to your customers' actual language, and keep improving it all based on real usage data from a world-class self-service experience.
Our team
- Builds and structures your knowledge base
- Tunes search and AI answers continuously
- Surfaces content gaps and drafts the fixes
- Reports on what improved and what's next
Your team
- Approves new and updated content
- Handles the conversations that need a human
- Acts on the customer insights Helpfeel surfaces
- Stays focused on customers, never on tool maintenance
Launch in weeks. Improve every month after.
See what Helpfeel could resolve for your team.
Book a working demo with our team, or run your own numbers in two minutes.
625+ companies. 99% renewal. Experts included.