Why Helpfeel Exists

Hello from Helpfeel. This is the first real post on our US blog, so it should answer the first fair question: who are you, and why are you here?

Helpfeel Inc. is a Japanese software company with a mission we take literally: human empowerment through technology. For over a decade we've built tools that help people find, share, and use knowledge, including Gyazo, used by millions to capture and share what's on their screen, and Cosense, a knowledge base where teams think together. Helpfeel, our AI support platform, is where all of that converges. Today, 625+ companies run their customer support on it, including names like MUJI, Honda, LUSH, and Panasonic. 99% of them renew every year.

The story we kept seeing

We came to the US because we kept seeing the same story here. A support team launches a help center, configures a bot, writes the articles. Six months later the content is stale, the bot answers wrong, customers stop trusting it, and tickets climb right back up. The team did everything right. The tools just had no way to hold onto their effort.

That story is the reason Helpfeel works the way it does.

What we believe

We believe AI support should be prepared, never improvised. Most AI tools are switched on and left to guess from whatever content exists. Helpfeel's AI answers only from knowledge that humans have reviewed and approved, which is why banks and insurers in Japan trust it with questions where a wrong answer is worse than none.

We believe the work should compound. Every search, click, and contact message teaches the system what customers actually need. Gaps become drafts, drafts become verified answers, and month twelve performs better than month one. We call this model The Loop, and we'll be writing much more about it here.

And we believe support teams deserve a partner, not a login. Every Helpfeel plan includes experts who build, tune, and improve your knowledge base continuously. Your team stays focused on customers. Think of us as the next hire you won't need to make.

Save the day

Support people save the day for customers, every day, usually without much recognition. Our job is to hand them better equipment. That's why we do what we do.

If you want to see it working, take a look at what the platform includes or book a demo. And if you just want to follow along, this blog is where we'll share what we're learning as we bring Helpfeel to the US.

Talk soon.