CX Heroes Podcast #50: Everything In Support Can Be Automated. That Doesn't Mean It Should Be.
Ask Tim Thijsse whether the support function will ever be fully automated and he gives you a one-word answer. Yes…
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Helpfeel blog posts on CX Heroes.
CX Heroes Podcast #48: The Support Agent Role Is Being Rewritten. Most Teams Aren't Building For It Yet.
The support agent job description is being rewritten right now, and most support leaders have not noticed yet…
Read more →CX Heroes Podcast #49: Your Customer Can't Be Honest With Your Sales Rep
A sales rep spent three years taking his customer to ballgames and dinners…
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