Helpfeel blog posts on CX Heroes.
In B2B, what you're really selling is the experience around the product. Melanie Edwards Virreira, who has spent her career in packaging, says the product is only part of what a customer pays for…
Read more →Elise Jeanmaire has spent eighteen years building and scaling support teams at Sonos, Reebok, Nestle, SeatGeek, and Dutchie. Today she runs customer experience, loyalty technology, and retention at SimpliSafe, and she holds a COPC certification. She also writes fiction…
Read more →Ask Tim Thijsse whether the support function will ever be fully automated and he gives you a one-word answer. Yes…
Read more →The support agent job description is being rewritten right now, and most support leaders have not noticed yet…
Read more →A sales rep spent three years taking his customer to ballgames and dinners…
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